Writing a user document can be a daunting task for anyone who is being pressured into creating the most customer friendly document possible. Writing one requires you to become as close as possible to the potential readers of your document. You will have to place yourself in their shoes and find out what it is they will really be searching for if they are looking through the guidelines. Writing a user document means that you should be able to include the necessary and most requested sections. This means that writing user documents is a bit like trying to find out what your customers want and then giving it to them in written form.
Always think of the customer when writing a user document
It is important to think of the customer whenever you are creating something for their benefit. If you want to create a relevant and usable user document, you will need to make sure that you are giving what the customers are looking for the moment they begin searching through the pamphlets. There are different aspects that you have to consider when writing a user document that is customer based.
- Using jargon is a bad move when writing user documents. You have to make sure that your customers understand the things you are saying. They might be looking for a section and not be able to find it because you have written its headlines in a way that they wouldn’t understand.
- Create titles and section headers that are appropriate but goal directed. If you make headings that specifically tell your customers how to fix or do a certain task, they will find it much easier to navigate through your user document. Writing a user document also means that you should focus on these specific tasks that your users might want to complete as soon as possible.
- Writing user documents should also have the customer’s needs in mind. It would not be very helpful to create a section that help the customer troubleshoot problems that they probably wouldn’t even encounter. You need to use your creativity to find out what your customers would actually need to learn about. As a guide, try to imagine the basic problems that would need to be fixed by your customer while writing.
Writing a user document that will be satisfactory
Your document will be able to do its job if it can quickly help the customer’s problems. If you are writing a user document while making sure that you include all of the necessary and pertinent features of your product, you will definitely be able to satisfy the customer. Try to begin with the basic functions of the product and then start elaborating on the steps to reach its functional goal. Once you have explained these methods while writing user documents, you would have created a satisfactory document.
Efficiently creating the important sections
Creating a section dedicated to your customer’s need when writing a user document is crucial to making the user document. It will help your customers adjust to using their product. However, it can take a lot of time and effort to complete. To do this with efficiency, you can try decreasing the amount of time you dedicate on lesser used functions of the product.